Customer Experience Specialist Operations

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱450,000 - ₱500,000
Customer Support Specialist

We are seeking a talented Customer Support Specialist to join our team.

  • Provide exceptional customer service across various communication channels, including email, live chat, phone, and social media.
About The Role

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences. You will be responsible for addressing inquiries about our products and services, while embodying our core values and brand ethos.

Responsibilities:
  • Deliver proactive support to customers through multiple touchpoints.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
Requirements:
  • You have experience in customer-facing roles.
  • You possess superior written and oral communication skills.
  • You are friendly and empathetic.
  • You are a quick learner and can think on your feet.
  • You have strong people skills.
  • Experience with CRM tools is beneficial.
Benefits:
  • The salary for this position is between 45,000-50,000 PHP monthly.
  • Opportunity to work in a fast-paced environment and grow professionally.
  • A chance to make a real impact and contribute to the company's success.

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