Operational Order Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeEcommerce Full time ₱3,500,000 - ₱4,300,000
Order Fulfillment Expert

About the Role

You will be the key point of contact for customer orders, ensuring smooth processing from quotation to delivery. You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.

Key Responsibilities:

  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

What You'll Bring

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates.

Benefits

At our organization, we are committed to creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee welfare: We genuinely invest in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth companies from the comfort of your own home.

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