Order Operations Specialist

23 hours ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱250,000 - ₱450,000
Job Title:

Order Manager

Job Description:

The Order Manager plays a vital role in ensuring the seamless processing of customer orders from initiation to completion. This involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to guarantee timely and accurate order fulfillment.

Key Responsibilities:
  • Review and process customer purchase orders accurately and efficiently.
  • Verify order details, including pricing, terms, and stock availability.
  • Enter and update orders in the system to ensure accurate tracking.
Customer Interaction:

Effective communication with customers is crucial in this role. This includes confirming orders, delivery schedules, and any changes or delays, as well as addressing and resolving customer inquiries related to orders and shipments.

Team Collaboration:
  • Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
  • Coordinate with the finance team to validate payment terms and credit approvals.
Problem Solving:

The Order Manager must be able to identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages. In complex cases, they will escalate problems to the appropriate teams or management.

Record Keeping and Compliance:

Maintain accurate and organized records of orders, invoices, and delivery confirmations. Ensure compliance with company policies and procedures for order management.

Process Improvement:

Identify inefficiencies in the order management process and recommend improvements. Participate in implementing new tools or systems to enhance order handling.

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