Technical Support Specialist
1 month ago
Avaloq is a leading provider of wealth management technology and services. Our mission is to orchestrate the financial ecosystem and democratize access to wealth management.
As a Technical Support Specialist, you will provide technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members.
Your tasks will include:
- Answering customer inquiries via ticketing tool or email
- Troubleshooting technical problems and providing solutions
- Escalating issues to the appropriate team members
- Documenting customer interactions and resolutions
- Staying up-to-date on the latest software releases and features
- Working with other team members to improve the customer support experience
This role requires strong technical skills and the ability to work independently and as part of a team.
We are looking for someone with 1-2 years of experience in technical support, fluent English, and excellent communication and customer service skills.
A bonus would be experience in the banking sector and proficiency in Avaloq Banking System.
Avaloq offers hybrid and flexible working arrangements to maintain work-life balance and promote a culture of inclusivity and diversity.
The salary for this role is estimated to be around $40,000 - $60,000 per year, depending on location and experience.
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