
Customer Service Expert
16 hours ago
We are seeking a highly skilled Customer Service Expert to join our team. In this role, you will be responsible for providing exceptional customer support and resolving issues in a timely and professional manner.
Main Responsibilities- Respond to customer inquiries via phone, email, and chat in a courteous and efficient manner
- Resolving complex customer issues by clarifying needs, determining causes, selecting solutions, and following up to ensure resolution
- Maintaining knowledge of products and services to provide accurate information and recommendations
- Participating in ongoing training and development to improve product knowledge and skills
- Escalating critical issues to the appropriate teams for further assistance
- Demonstrated experience in customer service, preferably in a software or SaaS platform environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Highly organized with strong attention to detail
- Familiarity with CRM platforms and ability to learn new software quickly
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development in a dynamic and supportive team environment.
About Our CompanyWe are a leading provider of SMS marketing and business texting solutions, serving thousands of organizations across North America. Our platform is designed to help businesses engage with their audiences through text messages, and we pride ourselves on delivering exceptional customer service.
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