Customer Service Specialist
10 hours ago
This is a customer-facing position that requires exceptional communication skills and the ability to provide solutions to complex problems.
Key Responsibilities:- Deliver outstanding customer service via phone, addressing inquiries, resolving complaints, and guiding customers through solutions.
- Maintain a thorough understanding of products, services, and policies to effectively assist customers.
- Accurately document customer interactions and transactions across all tools/platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
- Strive to exceed customer satisfaction goals and performance metrics.
- Continuously seek opportunities to improve the customer experience and streamline processes.
Required Skills and Qualifications:
- High School Diploma or equivalent
- Good communication skills
- Ability to work within defined hours of operation with flexibility needed on weekends and holidays
- Amenable for a remote work setup
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs.
Benefits Package:
- Paid Training and Development Opportunities
- HMO and Group Life Insurance
- Paid Time Off and Flexible Work Arrangements
- Referral Program and Career Advancement Opportunities
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