
Scheduling and Care Coordination Specialist
1 day ago
Job Opportunity: Seeking an Organized and Detail-Oriented Individual to Manage Schedules, Coordinate Care, and Provide Administrative Support
Job Description:
We are looking for a highly organized and detail-oriented professional to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative tasks in a fast-paced healthcare environment. This role requires strong organizational and multitasking abilities, excellent communication and interpersonal skills, and proficiency in relevant software tools.
Key Responsibilities:
- Scheduling Management:
- Develop and maintain accurate schedules for clinicians and clients
- Ensure appropriate client-to-clinician ratios
- Serve as the primary point of contact for scheduling inquiries from clients and staff
- Assessments Coordination:
- Schedule assessments and reassessments in a timely and organized manner
- Care Coordination:
- Coordinate care across multiple disciplines
- Arrange substitute clinicians when needed to ensure uninterrupted services
- Client & Staff Communication:
- Answer incoming calls and respond to inquiries with professionalism and urgency
- Maintain consistent and clear communication via phone and email with families and staff
- Record & Document Management:
- Maintain and audit client records for accuracy and compliance
- Ensure timely documentation and updates in relevant systems
- Reception Oversight:
- Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
- Front-End Billing & Authorization Management:
- Verify insurance benefits and monitor ongoing eligibility
- Track changes in coverage and authorization status
- Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking
- Requirements:
- Proven experience in scheduling, administrative support, or healthcare coordination
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
- Prior experience in a healthcare or therapy-based setting is a plus
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