Remote Customer Service Agent

22 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000
Job Title: Remote Customer Service Agent

MCI is a leading provider of business process outsourcing solutions that deliver tailored customer experiences. We are seeking highly motivated and dedicated individuals to join our team as Remote Customer Service Agents.

This is an exciting opportunity for enthusiastic and results-driven professionals to make a real difference in the lives of our customers. As a Remote Customer Service Agent, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing exceptional service.

To succeed in this role, you must possess excellent communication and problem-solving skills, a strong command of the English language, and a passion for delivering outstanding customer experiences. Prior call center experience and a reliable high-speed internet connection are essential requirements.

  • Familiarity with Windows operating systems
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Strong typing speed of 20+ WPM
  • Excellent interpersonal skills
  • Able to multitask and self-manage effectively

We offer a comprehensive benefits package that includes HMO coverage, dental coverage, meal allowance, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, employee shuttle services, company retreats and off-site events, and opportunities for growth and promotion.

MCI is committed to creating a diverse and inclusive work environment where every employee feels valued and supported. We are proud to be an equal opportunity employer and welcome applications from qualified candidates who share our values.

About MCI

MCI helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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