Reservations Service Expert

3 days ago

Cavite City, Calabarzon, Philippines beBeeTraveler Full time ₱2,749 - ₱3,499

As a Reservations Sales Specialist, you will be empowered to make informed decisions using market insight and innovative tools to deliver tailored travel solutions for our guests.

Key Accountabilities
  • Provide an industry-leading reservation service in English and one or more languages for all contacts.
  • Embody Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
  • Nurture the global and cultural diversity of our guests and business needs.
  • Consistently meet or exceed defined performance expectations as set by management.
  • Foster rapport with guests through active listening and maintain a pace that delivers a warm and friendly guest experience.
  • Inspire loyalty through personalized and efficient service driven by the guest's needs.
  • Utilize creativity to proactively find solutions that drive results; take accountability and listen to ideas and feedback from others.
  • Manage time effectively, including adherence to assigned schedules, attendance, and break time compliance.
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
  • Work effectively by understanding, trusting, and utilizing tools and information appropriately.

You will be responsible for providing an industry-leading reservation solution in English and one or more languages for all contacts. You will embody brand-hearted behaviors by demonstrating knowledge, passion, and pride. Your role will involve embracing the global and cultural diversity of our guests and business needs.

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