Guest Reservations Expert

6 days ago

Lipa City, Calabarzon, Philippines iCXeed Full time ₱300,000 - ₱360,000 per year

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Expert, you'll be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays across our growing portfolio of premium properties.

Your mission is to deliver outstanding service and seamless booking support—from initial contact through to confirmed reservation. Whether it's via web chat or email, or other communication channel, every guest interaction is a chance to showcase the quality, care, and attention we bring to every stay.

If you're passionate about creating outstanding guest experiences and thrive in a fast-moving, collaborative environment—we'd love to hear from you

Key Responsibilities:

  • Act as the first point of contact for potential guests, responding promptly via web chat and email to understand their accommodation needs.
  • Build strong product knowledge in order to match guest requests with the right property options.
  • Create and send tailored quotes, convert inquiries into bookings, and manage reservation details in the property management system.
  • Process invoices, monitor payments, and follow up on outstanding balances.
  • Use proven sales techniques to maximise conversion rates, upsell services, and cross-sell locations where appropriate.
  • Follow up on pending quotes and document reasons for lost opportunities to inform ongoing improvements.
  • Provide timely and professional responses to general guest inquiries to maintain a high level of service.

What We Look For:

  • Proven experience in a customer-facing role; prior reservations or hospitality experience is a strong plus.
  • Excellent written communication skills—essential for maintaining a consistent and professional tone in a remote work environment.
  • Highly organised with the ability to manage a high volume of inquiries and emails while prioritising effectively.
  • A people-first mindset and strong interpersonal skills to handle a variety of guest personalities and needs.
  • High attention to detail and accuracy, particularly when handling booking and payment information.
  • Self-motivated, proactive, and capable of working independently with minimal supervision.
  • Comfortable adopting new technologies and working across various digital platforms.
  • Flexibility to work on a rotating roster, including weekends and public holidays, as needed.
  • Fluency in English; other languages are a plus, but not required.
  • Willing to work on rotational shifts, following AEST and UK time zones.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • How much is your asking monthly salary (including allowances)?
  • On a scale of 1 to 5, with 5 being the highest, how would you rate your English communication skills -- both written and spoken?
  • Do you have previous invoicing experience?
  • Are you willing to work on rotational shifts, following AEST and UK time zones?

Experience:

  • Reservations Agent: 2 years (Preferred)

Location:

  • Lipa City (Required)

Work Location: In person

  • Guest Reservations Team Lead

    6 days ago

    Lipa City, Calabarzon, Philippines iCXeed Full time ₱360,000 - ₱450,000 per year

    We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Team Lead, you'll take the lead in ensuring our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.This role is critical in ensuring that...

  • Central Reservations Agent

    4 days ago

    Paranaque City, Calabarzon, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Position:Central Reservations AgentLocation:Baclaran, PanaqueWork Setup & Shift:Onsite | DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit:...

  • Hotel Reservations

    6 days ago

    Paranaque City, Calabarzon, Philippines Sapient Global Job Careers Full time ₱1,344,000 - ₱3,360,000 per year

    We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Manage hotel bookings, customer inquiries, and cancellations for guests and partners.Offer precise details on room availability, pricing, amenities, and policies.Process reservations...

  • Guest Relations Specialist

    6 days ago

    Paranaque City, Calabarzon, Philippines MOESTHETICS Full time ₱300,000 - ₱360,000 per year

    About Us:Moesthetics is a soon-to-open aesthetic clinic dedicated to delivering a modern, luxurious, and client-centered experience. As we gear up for our launch, we are assembling a skilled and professional team to create a remarkable first impression for our clients.About the RoleWe're inviting you to join us as a Guest Relations Specialist, where you will...

  • OTA Specialist

    6 days ago

    Paranaque City, Calabarzon, Philippines Guangdong Hotel and Restaurant Full time ₱276,000 - ₱300,000 per year

    Job description:Job Overview:We are looking for a skilled and experienced OTA Specialist / Travel Agent Specialist / Reservation Officer to join our team. The ideal candidate will have at least 3 years of experience working in hotel reservations, specifically with OTA (Online Travel Agency) platforms such as Agoda, , Opera, and other major reservation...

  • Front Office/Room Attendant

    1 week ago

    Paranaque City, Calabarzon, Philippines Techno-Asia Construction and Development, Inc. Full time ₱200,000 - ₱400,000 per year

    ISABELLE ROYAL HOTEL & SUITES, MOONWALKJob Title: Front Office and Room AttendantReports To: Hotel Supervisor / Operations ManagerJob Summary:The Front Office and Room Attendant plays a dual role in ensuring excellent guest service and maintaining room cleanliness. The position requires flexibility to perform both front desk responsibilities—such as guest...

  • Supervisor

    6 days ago

    Antipolo City, Calabarzon, Philippines Fill At Home Full time ₱900,000 - ₱1,200,000 per year

    SUSAN'S HIDEAWAY RESORT AND EVENTS PLACE (Maguey Rd, Antipolo City, Rizal)Key Responsibilities:Supervise and coordinate front desk, housekeeping, food & beverage, and other resort staff.Ensure excellent guest experiences by addressing inquiries, concerns, and feedback promptly.Monitor daily operations to maintain cleanliness, safety, and service quality...

  • Premium Services Host – Korea

    6 days ago

    Paranaque City, Calabarzon, Philippines Solaire Resort & Casino Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Increases and improves customer's play and visitation in the property.Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions as well as assist Event & Promotion in the execution of events & promotions.Prepares and updates Arrivals and Departures...

  • Bilingual Travel Ambassador

    6 days ago

    Paranaque City, Calabarzon, Philippines First Maritime Shared Services Full time ₱500,000 - ₱1,000,000 per year

    DUTIES AND RESPONSIBILITIES:Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries.Supports the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.Be an expert and reference in the use of our technology systems, Salesforce,...

  • Attendant, Public Areas

    4 days ago

    Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time

    REQ13503 Attendant, Public Areas (Open)POSITION SUMMARY: The Attendant, Public Areas is responsible for the effective and efficient cleaning of assigned areas as per established programs.These functions include:1.    Hard floor restoration and maintenance2.    Carpet maintenance 3.    Escalator cleaning4.    High dusting using EWPs (elevated...