Guest Reservations Expert

3 days ago

Lipa City, Calabarzon, Philippines iCXeed Full time ₱250,000 - ₱300,000 per year

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Expert, you'll be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays across our growing portfolio of premium properties.

Your mission is to deliver outstanding service and seamless booking support—from initial contact through to confirmed reservation. Whether it's via web chat or email, or other communication channel, every guest interaction is a chance to showcase the quality, care, and attention we bring to every stay.

If you're passionate about creating outstanding guest experiences and thrive in a fast-moving, collaborative environment—we'd love to hear from you

Key Responsibilities:

  • Act as the first point of contact for potential guests, responding promptly via web chat and email to understand their accommodation needs.
  • Build strong product knowledge in order to match guest requests with the right property options.
  • Create and send tailored quotes, convert inquiries into bookings, and manage reservation details in the property management system.
  • Process invoices, monitor payments, and follow up on outstanding balances.
  • Use proven sales techniques to maximise conversion rates, upsell services, and cross-sell locations where appropriate.
  • Follow up on pending quotes and document reasons for lost opportunities to inform ongoing improvements.
  • Provide timely and professional responses to general guest inquiries to maintain a high level of service.

What We Look For:

  • Proven experience in a customer-facing role; prior reservations or hospitality experience is a strong plus.
  • Excellent written communication skills—essential for maintaining a consistent and professional tone in a remote work environment.
  • Highly organised with the ability to manage a high volume of inquiries and emails while prioritising effectively.
  • A people-first mindset and strong interpersonal skills to handle a variety of guest personalities and needs.
  • High attention to detail and accuracy, particularly when handling booking and payment information.
  • Self-motivated, proactive, and capable of working independently with minimal supervision.
  • Comfortable adopting new technologies and working across various digital platforms.
  • Flexibility to work on a rotating roster, including weekends and public holidays, as needed.
  • Fluency in English; other languages are a plus, but not required.
  • Willing to work on rotational shifts, following AEST and UK time zones.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • How much is your asking monthly salary (including allowances)?
  • On a scale of 1 to 5, with 5 being the highest, how would you rate your English communication skills -- both written and spoken?
  • Do you have previous invoicing experience?
  • Are you willing to work on rotational shifts, following AEST and UK time zones?

Experience:

  • Reservations Agent: 2 years (Preferred)

Location:

  • Lipa City (Required)

Work Location: In person

  • Guest Reservations Expert

    7 days ago

    Lipa City, Calabarzon, Philippines iCXeed Full time

    We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Expert, you'll be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays across our growing portfolio of premium properties.Your mission is to deliver...

  • Guest Reservations Team Lead

    4 days ago

    Lipa City, Calabarzon, Philippines iCXeed Full time

    We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Team Lead, you'll take the lead in ensuring our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.This role is critical in ensuring that...

  • Guest Reservations Team Lead

    3 days ago

    Lipa City, Calabarzon, Philippines iCXeed Full time ₱360,000 - ₱450,000 per year

    We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Team Lead, you'll take the lead in ensuring our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.This role is critical in ensuring that...

  • Guest Experience Specialist

    6 days ago

    Lipa City, Calabarzon, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000

    Key Role in Guest ExperienceWe are looking for an expert to redefine the short-stay experience. As a Guest Reservations Expert, you will be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays.Your mission is to deliver outstanding service and seamless booking support—from initial contact...

  • Guest Experience Manager

    3 days ago

    Lipa City, Calabarzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    We are seeking an experienced leader to join our team as a Guest Reservations Team Lead. In this role, you will be responsible for ensuring that our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.Key Responsibilities:Lead, coach and mentor a high-performing team of Guest...

  • Reservation Officer

    3 days ago

    Paranaque City, Calabarzon, Philippines Mangojob Management Inc Full time $40,000 - $60,000 per year

    Job Summary:We are looking for a detail-oriented and customer-focused Reservation Officer to join our on-site team. The ideal candidate will be responsible for managing room reservations efficiently and accurately, primarily through Agoda, , and other online travel agencies (OTAs). The role requires a strong understanding of OTA platforms, hotel systems, and...

  • Guest Concierge

    3 days ago

    Paranaque City, Calabarzon, Philippines Private Advertiser Full time $40,000 - $80,000 per year

    We are seeking a dedicated and customer-focused Guest Concierge to join our team. The Concierge will be responsible for providing exceptional service to our Junket VIP casino guests, ensuring their comfort, satisfaction, and enjoyment throughout their stay.Responsibilities:Facilitate transportation bookings for guests and employees.Coordinate hotel bookings...

  • Guest Concierge

    3 days ago

    Paranaque City, Calabarzon, Philippines STAR VIP CLUB 千金汇 Full time ₱25,000 - ₱300,000 per year

    We are seeking a dedicated and customer-focused Guest Concierge to join our team. The Concierge will be responsible for providing exceptional service to our VIP casino guests, ensuring their comfort, satisfaction, and enjoyment throughout their stay.Responsibilities:Facilitate transportation bookings for guests and employees.Coordinate hotel bookings and...

  • Reservations Agent

    3 days ago

    Paranaque City, Calabarzon, Philippines DK Realty Corp. Full time $40,000 - $60,000 per year

    Reservations AgentHandles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotionsProcesses reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requestsUpdates, modifies, and cancels bookings based on guest instructions...

  • Guest Relations Ambassador

    3 days ago

    Paranaque City, Calabarzon, Philippines F&B Full time ₱500,000 - ₱1,000,000 per year

    Solaire Resort Entertainment City Position Summary Responsible for organizing, coordinating and planning of the restaurant reservation. Welcoming, assisting and providing high quality service to guests at all times. Ensure the guest experience is top-notch. Job Responsibilities · Updating of guest profiles log sheet including forecasted VIP arrivals ·...