Reservations Service Specialist

As a Reservations Sales Specialist, you will be empowered to make informed decisions using market insight and innovative tools to deliver tailored travel solutions for our guests.Key AccountabilitiesProvide an industry-leading reservation service in English and one or more languages for all contacts.Embody Brand Hearted behaviors by demonstrating knowledge,...

Job Summary:We are looking for a detail-oriented and customer-focused Reservation Officer to join our on-site team. The ideal candidate will be responsible for managing room reservations efficiently and accurately, primarily through Agoda, , and other online travel agencies (OTAs). The role requires a strong understanding of OTA platforms, hotel systems, and...

Reservations AgentHandles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotionsProcesses reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requestsUpdates, modifies, and cancels bookings based on guest instructions...

Reservations Team LeaderLeads the Call Center & Reservations team and reports to the Guest Services Manager, acting as Officer-in-Charge (OIC) in the Supervisor's absenceSupervises, trains, schedules, and coaches reservation agents to ensure service quality, accuracy, and productivityManages OTA listings (e.g., , Agoda, Expedia, Airbnb, Trip), including...

Customer Service Team MemberWe are seeking a skilled and experienced professional to join our team as a Customer Service Team Member. In this role, you will be responsible for managing hotel reservations, providing excellent customer service, and resolving guest concerns efficiently.Key Responsibilities:Manage incoming and outgoing calls for hotel bookings,...

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Team Lead, you'll take the lead in ensuring our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.This role is critical in ensuring that...

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Expert, you'll be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays across our growing portfolio of premium properties.Your mission is to deliver...

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Expert, you'll be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays across our growing portfolio of premium properties.Your mission is to deliver...

Hotel Reservations RoleWe are seeking a skilled professional to assist with customer inquiries, resolve issues and provide exceptional support.Key Responsibilities:Manage incoming and outgoing calls for hotel bookings.Provide accurate information on rates, availability and policies.Deliver excellent customer service and resolve guest concerns...

We're redefining the short-stay experience, offering curated luxury accommodations that feel like home—only better. As a Guest Reservations Team Lead, you'll take the lead in ensuring our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.This role is critical in ensuring that...