Senior Quality Assurance Manager

1 week ago


Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time
Job Description

We are seeking an experienced Senior Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. The ideal candidate will have a strong background in quality management and experience leading teams.

About the Role
  • Manage a team of 15-20 quality analysts, providing guidance and coaching to ensure they meet established performance standards.
  • Monitor agent compliance with processes, policies, and guidelines, analyzing information to identify areas for improvement.
  • Create and maintain tracking reports to monitor site performance against key business metrics such as productivity, accuracy, CSAT, quality, and AHT.
  • Develop and implement quality initiatives, process change initiatives, Six Sigma/Lean/Kaizen activities, and outlier management programs.
  • Collaborate with the client quality team to ensure consistent delivery of quality assurance and create performance reporting.
Requirements
  • Demonstrated analytical and problem-solving skills, with the ability to conduct error analysis and identify process gaps.
  • Strong communication and interpersonal skills, with the ability to work closely with central quality teams and communicate effectively with clients.
  • Proven ability to achieve and maintain departmental quality standards, with a focus on customer satisfaction.
  • Ability to work independently with minimal supervision, with a strong sense of self-motivation and initiative.
Benefits
  • A competitive salary range of ₱120,000 - ₱180,000 per month, depending on experience.
  • Opportunities for career growth and professional development within a dynamic and fast-paced organization.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.


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