Senior Quality Assurance Manager
1 week ago
We are seeking an experienced Senior Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. The ideal candidate will have a strong background in quality management and experience leading teams.
About the Role- Manage a team of 15-20 quality analysts, providing guidance and coaching to ensure they meet established performance standards.
- Monitor agent compliance with processes, policies, and guidelines, analyzing information to identify areas for improvement.
- Create and maintain tracking reports to monitor site performance against key business metrics such as productivity, accuracy, CSAT, quality, and AHT.
- Develop and implement quality initiatives, process change initiatives, Six Sigma/Lean/Kaizen activities, and outlier management programs.
- Collaborate with the client quality team to ensure consistent delivery of quality assurance and create performance reporting.
- Demonstrated analytical and problem-solving skills, with the ability to conduct error analysis and identify process gaps.
- Strong communication and interpersonal skills, with the ability to work closely with central quality teams and communicate effectively with clients.
- Proven ability to achieve and maintain departmental quality standards, with a focus on customer satisfaction.
- Ability to work independently with minimal supervision, with a strong sense of self-motivation and initiative.
- A competitive salary range of ₱120,000 - ₱180,000 per month, depending on experience.
- Opportunities for career growth and professional development within a dynamic and fast-paced organization.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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Senior Quality Assurance Manager
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Cebu City, Central Visayas, Philippines JK Network Services Full time**About the Role:**We are seeking an experienced Senior Quality Assurance and Compliance Manager to join our team at JK Network Services. As a key member of our organization, you will be responsible for ensuring that our products meet the highest quality standards.Salary: Php 50,000 - Php 100,000 per monthAbout the Company:Our company is a manufacturing...
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Senior Quality Assurance Director
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Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a highly skilled and experienced Senior Quality Assurance Director to lead our quality assurance team.About the RoleWe are looking for an individual with at least 5 years of QA management experience, who has managed a team of 15-20 quality analysts. The ideal candidate will have strong exposure to clients and stakeholders,...
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Senior Quality Assurance Specialist
1 week ago
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Senior Quality Assurance Team Lead
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking an exceptional Senior Quality Assurance Team Lead to join our team.About the RoleThis is a $120,000 - $150,000 per year opportunity to lead a team of quality analysts and drive process improvements in a dynamic environment. As a Senior Quality Assurance Team Lead, you will be responsible for managing a team of 15-20...
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Senior Quality Assurance Lead
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Summary: TASQ Staffing Solutions is seeking a seasoned Senior Quality Assurance Lead to manage our QA team. This is a fantastic opportunity for an experienced professional to lead high-performing teams and drive quality excellence.About the Role: As a Senior Quality Assurance Lead, you will be responsible for overseeing the daily operations of the QA...
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Senior Quality Assurance Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full timeJob DescriptionCareer Opportunity at Tasq Staffing SolutionsEstimated Salary: $60,000 - $80,000 per annumWe are seeking a seasoned Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. As a key member of our leadership team, you will be responsible for overseeing the performance of our quality analysts and ensuring that our clients...
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Senior Quality Assurance Lead
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a Senior Quality Assurance Lead to join our team at TASQ Staffing Solutions. As a key member of our organization, you will play a crucial role in ensuring the highest quality products and services.About the RoleThe ideal candidate will have 5+ years of experience in QA management, with a strong track record of leading teams and driving...
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Senior Quality Assurance Lead
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Senior Quality Assurance Specialist
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Senior Quality Assurance Professional
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Senior Quality Assurance Lead
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Senior Quality Assurance Team Lead
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Senior Quality Assurance Professional
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are currently seeking a highly skilled Senior Quality Assurance Professional to join our team as a Healthcare Account Specialist.About the RoleWe are looking for an experienced professional with a strong background in quality assurance and healthcare account management. The successful candidate will have excellent analytical...
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Senior Quality Assurance Leader
3 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a highly experienced QA Manager to lead our quality assurance efforts.The ideal candidate will have a minimum of 3 years of experience in QA management, with a proven track record of delivering high-quality results. They will also have exposure to clients or stakeholders and be skilled in people management.In this role, you...
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Senior Quality Assurance Professional
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is a leading staffing agency providing top talent to businesses across various industries.About the JobWe are seeking a highly skilled Senior Quality Assurance Professional to join our team in Cebu City.Job SummaryThe successful candidate will be responsible for analyzing customer feedback and making recommendations for improvement,...
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Quality Assurance Director
1 month ago
Cebu City, Central Visayas, Philippines JK Network Services Full timeQuality Assurance Manager RoleAt JK Network Services, we are seeking a dedicated Quality Assurance Manager to oversee the quality of our products and services. The ideal candidate will have a strong background in quality assurance, with experience in implementing quality standards and managing a team of quality assurance staff.Key Responsibilities:- Develop...
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Lapu-Lapu City, Central Visayas, Philippines Solid Lyndelle Manpower Services Inc. Full timeQuality Assurance Manager Job DescriptionSolid Lyndelle Manpower Services Inc. is seeking a highly skilled Quality Assurance Manager to join our team.Key ResponsibilitiesQuality Management Systems: Develop and implement quality management systems to ensure compliance with industry standards (ISO 9001, ISO 14001, ISO 13485).Process Improvement: Lead process...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeThe role of a Quality Assurance Analyst at Neksjob Corporation is to ensure that our software, products, and systems meet the highest quality standards.Our Quality Assurance Analyst is responsible for testing, analyzing, and ensuring the quality of our software, products, and systems.Key ResponsibilitiesTesting and analyzing software, products, and systems...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary: The Quality Assurance Specialist will ensure our services meet quality standards, focusing on monitoring and improving agent calls. This role involves reviewing call recordings, identifying issues, and providing feedback to enhance overall service quality.Key Responsibilities:Develop quality assurance policies and procedures for service...