Healthcare Liaison

2 days ago

Angeles City, Central Luzon, Philippines beBeeCare Full time ₱500,000 - ₱1,000,000
Job Description

As a Case Manager, you will serve as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care. This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

You will collaborate closely with patients, families, caregivers, and internal departments to support optimal patient outcomes. The ideal candidate will be able to handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.

Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing Value-Based Purchasing measures and quality assurance activities.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by Home Health Aides, and changes in patient status.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
Required Skills and Qualifications
  • Registered Nurse with NY License.
  • Must be bilingual in Spanish.
  • Minimum of 3 years of case management or related experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population.
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
Benefits

This is a remote position that offers flexibility and convenience. You will collaborate with an international team and contribute to our growing business from the comfort of your home.

Industry standards applicable to the state depending on work experience and level of expertise.

Others

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

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