Dynamic Customer Service Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeRepresentative Full time ₱40,000
Customer Support Representative

Are you a proactive and service-oriented individual looking for a rewarding role in customer support? We are seeking dedicated professionals to provide timely and professional assistance to customers through live chat.

This is an exciting opportunity to work with a dynamic team, delivering exceptional customer experiences and making a real difference in people's lives.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues efficiently, utilizing your problem-solving skills and product knowledge.
  • Provide accurate product information and company policies, showcasing your expertise and attention to detail.
  • Assist with order processing, returns, and shipment tracking, ensuring seamless customer journeys.
  • Troubleshoot technical issues and offer step-by-step solutions, leveraging your analytical skills and technical acumen.
  • Escalate complex issues to senior staff or supervisors, demonstrating your ability to work collaboratively and effectively.
  • Maintain a comprehensive knowledge base of products and services, staying up-to-date with the latest developments and trends.
  • Proactively address customer concerns and build rapport through effective communication, fostering strong relationships and trust.
  • Collaborate with team members to ensure seamless customer experiences, promoting a culture of teamwork and mutual support.
Requirements:
  • At least 2 years of experience in LIVE CHAT customer support, with a proven track record of success.
  • Proficient in written and spoken English, with excellent communication and interpersonal skills.
  • Familiarity with help desk software and CRM tools, with the ability to learn and adapt quickly.

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