Technical Customer Service Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeExpertise Full time ₱1,200,000 - ₱2,000,000
Customer Support Expert

We are seeking a highly skilled customer support agent to join our team.

The ideal candidate will excel in both written and verbal communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment.

Main Responsibilities
  • Identify and resolve the root causes of systemic customer issues to prevent recurrence.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
About Us

Award-winning company seeking to expand its dynamic team. If you are passionate about delivering exceptional customer experiences and have what it takes to succeed in this challenging role, we encourage you to apply.

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