Customer Service and Logistics Professional

2 days ago

Cavite City, Calabarzon, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Customer Service and Logistics Coordinator Job

We are seeking a highly organised, proactive and detail-oriented Customer Service and Logistics Coordinator to assist with the day-to-day management of furniture deliveries. This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

Key Responsibilities:
  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  • Liaise with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinate and create a weekly logistics spreadsheet for interstate deliveries
  • Work closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assist with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Track, monitor and follow up on deliveries to ensure timely completion
  • Maintain accurate records of delivery schedules and customer interactions
  • Provide administrative support related to logistics and customer service
  • Support website-related tasks in the future
Requirements:
  • Previous experience in customer service, logistics or e-commerce operations preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organised with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritise in a fast-paced environment
  • Problem-solving skills and a customer-first mindset
Benefits:
  • This is a remote role that will be set up as an independent contractor engagement.
  • To ensure alignment and transparency, successful candidates will be expected to work during core business hours and disclose any existing ongoing roles or client work.
  • The ideal candidate will be flexible in managing their time and comfortable working independently.
Job Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industry: IT Services and IT Consulting

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