Customer Service and Data Entry Professional

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱214,000 - ₱231,000

We are looking for a skilled professional to fill the role of Customer Service & Data Entry Specialist. As a key member of our team, you will be responsible for managing customer interactions, processing orders, and maintaining accurate data entry within Walmart Marketplace.

Key Responsibilities:
  • Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
  • Order Processing: Enter, update, and verify Walmart orders, ensuring accuracy and timely fulfillment
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Walmart Seller Account
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
  • Account Monitoring: Track Walmart account performance, report discrepancies, and optimize workflows
  • Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms
Qualifications:
  • Experience: Minimum 2-3 years of experience in Walmart Seller Central or eCommerce order processing
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail
    • Excellent customer service skills with experience in chat, email, and phone support
    • Knowledge of inventory management and order tracking systems
    • Familiarity with eCommerce platforms like Amazon, eBay, and Shopify
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
    • Ability to multi-task and prioritize tasks in a fast-paced environment
    • Strong written and verbal communication skills in English
    • Problem-solving mindset to handle complaints and order discrepancies
What We Offer:

A dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

We are an equal opportunities employer and welcome applications from diverse candidates.

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