Technical Support Training Specialist
1 month ago
We are on the lookout for talented individuals to join our team as IT Service Desk Trainers. If you have a passion for technology and leadership, we want to hear from you.
Key Qualifications:- Bachelor's degree in Information Technology, Business, or equivalent preferred.
- At least 2+ years of relevant experience.
- Proven experience in designing and delivering training programs for new hires, particularly in a call center or service desk environment.
- Proficiency in creating engaging training materials using tools such as PowerPoint, Canva, and Articulate 360.
- Strong presentation and facilitation skills, with the ability to adapt training content to meet diverse learning styles.
- Experience in developing curriculum that aligns with organizational goals and performance metrics.
- Ability to assess training effectiveness and implement improvements based on feedback and performance data.
- Familiarity with quality assurance processes and standards within a call center setting.
- Experience in conducting call monitoring and evaluations to ensure compliance with company policies and customer service standards.
- Knowledge of key performance indicators (KPIs) relevant to service desk operations and the ability to analyze performance data.
- Experience in providing constructive feedback to agents based on QA evaluations and developing action plans for improvement.
- Excellent communication and interpersonal skills, fostering a positive learning environment.
- Strong organizational and time management abilities to handle multiple training sessions and projects simultaneously.
- Ability to collaborate effectively with cross-functional teams to enhance training and quality assurance initiatives.
- Familiarity with learning management systems (LMS) and other training technology.
- Basic understanding of customer service software and tools used in call center environment.
We offer a competitive salary of 45,000 PHP (negotiable based on experience) and a hybrid work setup. If you are passionate about technology and leadership, we encourage you to apply.
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