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Technology Support Representative

1 week ago


Manila, National Capital Region, Philippines iOPEX Technologies Full time

We are looking for a highly skilled IT Service Delivery Expert to join our team at iOPEX Technologies. As a key member of our team, you will be responsible for providing technical support and issue resolution to our customers through ongoing issue triaging via email or remote web session.

Our ideal candidate is someone who has at least 1 year of technical support experience and is able to collaborate with peers, mentors, and other internal tools to provide world-class solutions to our customers.

This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support and issue resolution to customers via email or remote web session
  • Collaborate with peers and mentors to resolve complex issues
  • Utilize knowledge base and community forums to find solutions

About Us:

iOPEX Technologies is a dynamic and growing company that values innovation and customer satisfaction. Our team is passionate about delivering exceptional services and supporting our customers' needs.

Benefits:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability and opportunities for growth
  • Learning sessions and professional development