Sales Support and Service Representative
4 days ago
**StoreHub Overview:** At StoreHub, we are committed to empowering merchants to build successful businesses by offering innovative technology and exceptional customer support. Our mission is to enable everyone, big or small, to achieve their goals through our cutting-edge POS solutions and dedicated customer care.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for delivering an outstanding customer experience through various communication channels, including phone, email, and live chat.
Key Responsibilities:- Provide timely and effective support to customers via multiple channels.
- Assist customers in diagnosing and resolving technical issues related to software configurations, hardware malfunctions, and network connections.
- Develop in-depth knowledge of StoreHub's product offerings, including features, updates, and best practices, to effectively guide and support customers.
- Track, document, and manage support requests, ensuring timely follow-up and resolution of customer concerns while maintaining accurate records in the support system.
To succeed in this role, you should have:
- Proven experience in customer service, preferably in a technical support role.
- Familiarity with POS systems, software, and hardware devices.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.
- Ability to multitask and manage time effectively in a fast-paced environment.
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