Digital Customer Support Representative

4 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Cognizant Technology Solutions Philippines Inc. is committed to helping clients succeed in the digital age.

Job Summary:

We are seeking experienced Customer Service Representatives to join our team in the BPO setting, focusing on the Healthcare account.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues efficiently
  • Develop and maintain strong relationships with internal stakeholders to drive business results
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements:
  1. College undergraduates, completed at least 2 years without any back subjects, or SHS Graduate or College Graduates
  2. Candidate must have at least 1-year of CSR experience in the BPO setting, preferably Healthcare account
  3. Must have excellent problem-solving and analytical skills
  4. Must be able to work effectively in a team environment
  5. Willing to work on shifting schedules
Our Benefits:

We offer a comprehensive benefits program that includes HMO coverage, medicine reimbursement for outpatients, maternity assistance, educational assistance, life insurance, accidental death and dismemberment, total permanent disability insurance, laboratory procedures, annual physical exam, dental care, and access to major hospitals.



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