Multilingual Service Desk Specialist

1 month ago


Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Multilingual Service Desk Analyst

Category: Service Desk / End User Services

Main Location: Taguig (Onsite)

Salary: PHP 70,000 - 80,000

Employment Type: Full Time

Are you looking to expand your experience in one of the world's largest IT and business consulting services firms?

Key Responsibilities:
  • Resolve customer issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure customer satisfaction.
  • Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
  • Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
  • Produce quality work and results.
  • Ensure fast and accurate turnaround of work.
  • Solve problems using agreed-upon procedures as well as proper escalation processes.
  • Develop a comprehensive understanding and mastery of all tools.
  • Remain updated on products, policies, procedures, and other important operational issues.
  • Adhere to scheduled shifts and breaks as assigned by the staff manager.
  • Maintain quality standards in accordance with agreed metrics.
  • Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
  • Submit necessary service delivery reports.
  • Provide feedback to the staff manager if potential issues are detected or process improvement measures can be implemented.
  • Attend planned meetings.
Required Qualifications:
  • Proficient in written and verbal communication in the English and Polish language.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability.
  • Proactive, service-minded, and able to multi-task.
  • Good interpersonal skills (empathy, verbal dexterity, etc.).
  • Background in IT or Finance or HR is a plus.


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