Customer Service Associate

1 day ago


Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title: Customer Service Associate

Are you a skilled communicator with a passion for helping others? Do you have experience in customer-facing roles and are fluent in Spanish?

As a Customer Service Associate, you will be the first point of contact for our customers, handling their inquiries and concerns via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Use active listening skills to understand customer needs and provide accurate solutions
  • Collaborate with internal teams to resolve complex issues and escalate concerns as needed
  • Stay up-to-date on product knowledge, system updates, and training materials
Requirements:
  • Fluent in Spanish and English (spoken and written)
  • Minimum 6 months of experience in voice, email, and chat support
  • Typing speed of 40+ WPM with 95% accuracy
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%
  • Strong problem-solving, conflict resolution, and negotiation skills
  • Ability to multitask, self-manage, and adapt to change
Benefits:
  • Competitive compensation package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, please submit your application.



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