Customer Support Associate

20 hours ago


Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱683,200 - ₱1,179,600
Overview

We are hiring a talented Customer Support Associate to provide exceptional service to our global customer base.

Our mission is to deliver seamless, efficient, and personalized support experiences that exceed customer expectations.

The Opportunity:

  • Respond to inbound customer inquiries via phone, email, and live chat
  • Offer expert advice on software usage and configuration
  • Track customer interactions in our CRM system
  • Assist customers during their trial period to ensure successful product adoption
  • Serve as a liaison between customers and our Product Managers
  • Collaborate with Customer Success Managers to address complex customer issues
  • Contribute to the development of our Support Knowledge-base
  • Deliver engaging product demos for prospective customers
  • Provide ongoing account reviews and strategic guidance for existing customers

About Us: We offer a cloud-based workflow automation platform that empowers businesses to streamline operations and boost productivity.

About You: To succeed in this role, you will need excellent written and verbal communication skills, a proven track record of delivering top-notch customer support, and a keen eye for detail.



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