Career Customer Service Associate

24 hours ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time $5,000 - $10,000

We are seeking a highly skilled Career Customer Service Associate to provide top-notch support to our clients and their customers.

This is an exciting opportunity for a customer-focused professional to join our team and make a real difference in the lives of our clients and their customers.

The ideal candidate will have excellent communication skills, be able to work independently, and have a strong ability to problem-solve and resolve issues in a timely manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience

Required Skills and Qualifications:

  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
  • Ability to work independently, manage time effectively, and meet service-level expectations

Benefits:

  • Work with a variety of clients across different industries
  • Play a vital role in enhancing customer satisfaction and loyalty
  • Enjoy flexible work arrangements with opportunities for career growth
  • Shift: Dependent on client requirements

Why This Role?

  • This is an excellent opportunity to work in a dynamic and fast-paced environment
  • Be part of a talented team that values innovation and excellence
  • Take your career to the next level with ongoing training and development opportunities

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