Guest Services Associate

2 days ago

Pasay, National Capital Region, Philippines Legend Hotels International corporation Full time ₱216,152 per year

GUEST SERVICES ASSOCIATE (FRONT OFFICE)

QUALIFICATIONS:

  • We encouraged new or fresh graduates of Bachelor in HRM or Tourism and Communication.
  • Neat and with a pleasing personality
  • Excellent oral and written communication skills
  • Computer literate

JOB DESCRIPTION:

1. RECEPTION

  • Reads and Acknowledge the entries in the Front Office Logbook
  • Ensures all pertinent information that needs follow-up are properly endorsed to the incoming shift.
  • Handles registration of guests and ensures completion of the registration cards per established procedure. Ensures that all information on the Registration Card is encoded in the Front Office System.
  • Ensures that all guests are provided with adequate and correct information on hotel products, services, and the like.
  • Receives and attends to guest inquiries.
  • Handles messages, parcels, facsimile transmissions, mail, and guestroom keys per established procedures and standards.
  • Accomplishes/generates reports during the shift per established procedures and standards
  • Perform other duties of a Guest Services Associate.
  • Familiar with and able to carry out basic reservation procedures
  • Coordinate with the Sales Department on matters regarding corporate clients' pre-arrival and post-arrival concerns.
  • Coordinates with the Housekeeping Department on blocked-off rooms for VIP guest(s).

2. CASHIERING

Job Type: Full-time

Pay: Php18, Php18,126.00 per month

Benefits:

  • Employee discount
  • On-site parking
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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