
Customer Service Representative
2 days ago
Are you a customer service enthusiast looking to build a fulfilling career? This role is perfect for you
About The RoleWe're seeking an exceptional Customer Service Associate to handle inbound customer calls, process refunds, and manage shipping labels. You will play a crucial part in delivering excellent customer experiences and ensuring smooth order fulfillment.
Key Responsibilities- Process refunds accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
- Excellent English communication skills (spoken and written)
- Clear speaking voice with minimal accent
- Strong attention to detail and organizational skills
- Stable, high-speed internet connection
- Ability to follow instructions and work independently
- Previous experience in eCommerce, customer service, or logistics
- Familiarity with online order platforms and shipping tools
- Entry level
- Full-time
- Other
- Technology, Information and Internet
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