Customer Experience Visionary

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeProductManagement Full time ₱50,000 - ₱120,000
Job Title

A Product Specialist is responsible for envisioning and realizing a customer-centric platform used across different Maya touchpoints, providing one-stop-shop for incidents, fulfillment requests, and inquiries.

  • Understanding user experience and needs is essential.
  • Developing personas based on end-users is crucial.
  • Creating user stories from persona data drives the solution direction.

The role also involves:

  • State problem-solving directions to teams.
  • Factoring in user-centricity, risk, compliance, and data analytics considerations.
  • Mapping customer journeys from current to future experiences.
  • Leading cross-functional generation of creative solutions to facilitate customer journeys.
  • Visualizing, building, testing, and refining solutions with stakeholders' input.
  • Managing competing priorities among stakeholders.
Qualifications

Required skills include:

  • Bachelor's degree in Business Management, Computer Science/Engineering, or related fields.
  • At least 3 years of product management experience in the financial technology industry.
  • Proven track record of successfully launching and managing financial technology products.
  • High familiarity with customer-facing knowledge management solutions.
  • Experience working with Incident Management, Request Fulfillment, Request for Information process areas.
  • Practitioner-level expertise in design thinking and SCRUM teams.
  • Proficiency in using data analytics tools and techniques.
  • Excellent stakeholder management skills.
Benefits

This position offers opportunities for growth and development within a dynamic team.

Industry

Financial Services, Banking, Software Development

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