Operations Coordinator
1 week ago
This role is responsible for managing key operational and customer service tasks. The ideal candidate will have excellent organizational skills, communication abilities, and a commitment to maintaining efficient workflows.
Key Responsibilities:- Order Management: Enter purchase orders into QuickBooks, file them in a specific format, and maintain accurate records on a spreadsheet
- Shipping Coordination: Communicate with the warehouse to ship orders and update spreadsheets accordingly
- Digital Access Support: Send eBook access to customers using designated software
- Billing: Process invoices to customers after order shipment, adhering to specified formats
- Payment Tracking: Monitor payments and follow up with customers for unpaid invoices
- Bookkeeping: Track expenses and income in QuickBooks
- Customer Support: Respond to customer emails and inquiries related to orders promptly
- Data Management: Conduct data harvesting and maintain organized records
- Proficiency in QuickBooks and spreadsheet management
- Strong attention to detail and ability to meet deadlines
- Excellent communication and customer service skills
- Experience in order processing, billing, and data management is a plus
- Work from home
- Full-time position
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