Customer Service Professional

17 hours ago


Cavite City, Calabarzon, Philippines Lexie Staffing And Business Consulting Full time
About Us

Lexie Staffing and Business Consulting is a dynamic organization dedicated to delivering exceptional customer experiences.

Job DescriptionKey Responsibilities:
  • Customer Service: Provide top-notch support to customers through phone calls, resolving issues efficiently, and offering expert guidance.
  • Sales: Identify opportunities to upsell products and services, process orders accurately, and engage in strategic cold calling.
  • Technical Support: Troubleshoot product-related issues, assist customers in navigating our website, and offer personalized guidance.
  • Customer Account Management: Maintain accurate customer information, update records as needed, and review accounts to ensure optimal service delivery.
  • Call Center Operations: Manage high call volumes, track daily performance, and maintain detailed call logs for quality assurance.
  • CUSTOMER FEEDBACK: Analyze feedback from customers, identify areas for improvement, and escalate concerns to relevant teams or managers when necessary.
  • Training and Development: Mentor new employees, provide comprehensive training on customer management policies, and facilitate collaborative growth within the team.
  • Collaboration and Escalation: Work closely with other professionals to enhance customer satisfaction, escalating complex issues to relevant departments or team members when required.
  • Goal Setting and Performance: Achieve daily, weekly, and monthly goals related to critical key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores.


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