Technical Service Manager

7 days ago

Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
About the Role

We are seeking a skilled leader to oversee our Support team, ensuring seamless delivery of services and exceptional customer experiences.

Key Responsibilities
  • Leadership and Team Management: Oversee daily operations, manage dashboards for all teams, assist with scheduling coverage, and conduct regular competency reviews.
  • Customer Service and Technical Expertise: Provide high-level support, triage cases, guide team members on tool usage, and contribute to escalation numbers.
  • Communication and Collaboration: Participate in handoff meetings, manage team channels, work closely with managers to ensure case handling adherence, and provide weekly summary reports.
  • Training and Development: Train engineers on specific clients and groups, create knowledge base articles, and adapt priorities in a fast-paced environment.
Requirements
  • Able to work outside standard hours when necessary or as part of an on-call rotation.
  • Strong leadership background combined with customer service and minor technical expertise.
Benefits
  • Opportunity to develop leadership skills and expertise in customer service and technical support.
  • Promote exceptional customer experiences and drive business growth through efficient team management.

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