Senior Experience Champion

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,500,000

Job Title: Senior Customer Experience Representative

Location: Remote

Working Hours: EST timezone

  • First 45 days: 10am - 7pm EST
  • After onboarding, 1 of the 2 agents will shift to 1pm - 10pm EST

Job Type: Full-time

Company Overview

This fashion brand caters to tall men and women, providing stylish, high-quality apparel that fits without compromise. It leverages a strong online presence to deliver exceptional customer experiences. With a focus on great design, perfect fit, and innovation, this company is expanding its product lines and digital capabilities.

Job Description

The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the supervisor and support team. This position is responsible for handling every customer interaction with care, professionalism, and commitment to excellence. The ideal candidate brings a proactive mindset, strong communication skills, and passion for creating seamless customer experiences across all touchpoints.

Key Responsibilities
  • Manage customer emails and chats in a personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
  • Assist in filling and maintaining important trackers and reports.
Requirements
  • Bachelor's degree required; post-secondary education preferred but not required
  • Minimum of 3 years' experience in customer service, or a similar type of role
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
  • Ability to work well in a team environment
  • Fluency in English written skills
  • Ability to work under tight timelines
  • Proven track record of meeting and/or exceeding KPIs
Essential Skills & Qualifications
Technical Skills
  • Experience with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom
  • Familiarity with CRM tools for logging interactions and tracking customer history
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Familiarity with e-commerce platforms like Shopify, Magento, or WooCommerce
Soft Skills
  • Strong communication skills, with fluency in written English
  • Excellent organizational and prioritization abilities
  • Ability to work well in a team environment
  • Comfortable working under tight timelines and in fast-paced settings
  • Goal-driven, with a proven track record of meeting or exceeding KPIs
  • Demonstrates patience, discipline, and a positive attitude
  • Quick learner with the ability to adapt to new tools and processes
Cultural Fit
  • Enthusiastic, go-getter attitude with a positive impact on team morale
  • Ability to thrive in a fast-paced, dynamic environment
  • Comfortable handling multiple priorities and deadlines
  • Strong time management skills
  • Demonstrates alignment with core values such as Customer Obsession, Accountability, Adaptability, Collaboration
  • Genuine interest in helping people and delivering exceptional service
  • Ability to work autonomously while staying aligned with team goals
Additional Information
  • A video introduction and written assessment are required as part of the application process
  • Shortlisted candidates will be invited to participate in batches
  • Two Senior Customer Experience Representatives are being hired

  • Software Quality Champion

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱1,000,000 - ₱1,200,000

    Senior Quality Assurance SpecialistElevate your career as a Senior Quality Assurance Specialist in our innovative technology firm. We're seeking a seasoned professional to drive software quality and excellence.About the RoleDevelop and execute comprehensive test plans, ensuring thorough coverage of project requirements.Collaborate with cross-functional teams...

  • Employee Engagement Champion

    1 week ago

    Quezon City, National Capital Region, Philippines TransPerfect Full time $40,000 - $60,000 per year

    TheEngagement Championis responsible for increasing overall employee engagement in a call center environment and should be a positive, solution-oriented person. This individual will organize all employee activities, events, recognition, and incentives to promote and advocate for a positive work culture, inspire employee engagement, and foster...

  • Customer Experience Champion

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000

    Customer Service SpecialistJoin our team as a Customer Service Specialist and take on the challenge of delivering exceptional customer experiences. In this role, you will be responsible for providing timely and accurate support to our customers via phone, electronic case, and live chat.We are seeking an individual with excellent communication skills, a...

  • Client Experience Champion

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeBusinessDevelopment Full time ₱30,000 - ₱50,000

    Job Summary:Transforming client experiences is at the heart of our success story. As a Customer Success Specialist, you will bridge the gap between Sales and clients to deliver exceptional results. By working closely with cross-functional teams, you will ensure seamless project execution and foster long-term relationships.",

  • Experience Champion

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,000,000

    Customer ExperienceImprove Lives, one customer at a time. As a Customer Experience Specialist, you will be responsible for providing exceptional support to our clients.Our team is passionate about creating innovative solutions that make a real impact on people's lives and the planet.We believe in using technology to design waste out of the human...

  • Customer Experience Champion

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

    Customer Support SpecialistAre you a customer-centric individual looking to make a positive impact in a dynamic environment? We are seeking an enthusiastic and driven Customer Support Specialist to join our team.Job DescriptionAs the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global...

  • Senior Data Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Advanced Energy Full time $90,000 - $120,000 per year

    Position Title: Senior Data AnalystAbout the Senior Data Analyst Role: As a Senior Data Analyst, you will be an integral part of AE's global supply chain function. Within the Supply Chain Planning function, you will support the data and analytics needs as the function progresses towards its digital transformation. As a highly motivated analyst, you will...

  • Senior User Experience Designer

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeUXDesigner Full time $96,000 - $132,000

    About this RoleWe are seeking a talented and innovative professional to join our Client Engineering team. As a member of this team, you will play a key role in delivering value engineering solutions that drive business results and improve client satisfaction.Your Key ResponsibilitiesYou will work closely with clients to understand their needs and develop...

  • Senior Software Architect

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeSoftware Full time ₱1,200,000 - ₱1,500,000

    About the Role:We are seeking a highly skilled and passionate senior software engineer to design, develop, and maintain our software applications.The ideal candidate will be responsible for leading cross-functional teams to design and develop intuitive features that empower users to understand and improve employee engagement.This individual will work closely...

  • Procurement Champion

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeProcurement Full time $90,000 - $120,000

    Job Description:We are seeking a skilled professional to champion strategic initiatives within the Global Indirect Procurement organization.This role drives procurement excellence through advanced analytics, strategic insights, and transformational initiatives. As a key advisor to procurement leadership, you will optimize global indirect spend, requiring...