Customer Experience Champion

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000
Customer Service Specialist

Join our team as a Customer Service Specialist and take on the challenge of delivering exceptional customer experiences. In this role, you will be responsible for providing timely and accurate support to our customers via phone, electronic case, and live chat.

We are seeking an individual with excellent communication skills, a strong sense of ownership, and the ability to work autonomously and within a team. As a Customer Service Specialist, you will play a key role in building relationships with various teams, adhering to processes, and flexing your problem-solving skills.

The ideal candidate will have at least 1 year of solid Telco background and/or B2B customer service experience. They will possess a proactive, positive attitude, and a passion for delivering customer service excellence. Additionally, they will have strong negotiation and conflict management skills, excellent administrative skills, and high attention to detail.

Key Responsibilities:

  • Respond to incoming calls, chats, and electronic cases from customers in accordance with defined KPIs.
  • Raise opportunities and quote on Salesforce.
  • Manage change requests using our third-party platform.
  • Investigate, coordinate, and resolve customer enquiries and complaints liaising with internal stakeholders where required.
  • Maintain regular contact with the customer throughout the life cycle of their enquiry.
  • Create and uphold positive relationships with both internal and external customers.
  • Identify opportunities for improvement and feed back into the business.
  • Update and maintain customer records using our CRM, Salesforce.
  • Customer and departmental reporting, including invoices, copies, and queries.
  • Ascertain customer needs through effective questioning and active listening skills.
  • Provide an exceptional customer experience in every interaction.
  • Other administrative/adhoc duties as required by management.

Requirements:

  • At least 1-year solid Telco background and/or B2B customer service experience.
  • Service superstar with a proactive, positive, and 'above and beyond' attitude.
  • A true passion, drive, and energy for delivering customer service excellence both internally and externally.
  • A strong sense of ownership and accountability.
  • Excellent communication, interpersonal, and negotiating skills.
  • Ability to manage competing priorities and follow through on commitments.
  • Ability to work both autonomously and within the group and Onshore team.
  • Outside of the box thinker, get creative.
  • Solid negotiation and conflict management skills.
  • A high degree of organisational, analytical, and decision-making skills.
  • Excellent administrative skills with high attention to detail.
  • Team and customer focused.
  • Intermediate computer skills.
  • Proficient in MSO and/or Google Suite applications.

What Success Looks Like:

  • Uninterrupted business operations.
  • Highly satisfied customers.
  • Achievement of KPIs.
  • Highly motivated and high-performing workforce.

  • Lead Customer Experience Professional

    2 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomerRelationshipManager Full time $90,000 - $120,000

    Customer Relationship ManagerAt our organization, we are seeking a seasoned Customer Relationship Manager to lead our customer experience team. This individual will be responsible for managing the entire customer lifecycle from acquisition to retention, ensuring seamless interactions across multiple channels. The ideal candidate will possess excellent...

  • Procurement Champion

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeProcurement Full time $90,000 - $120,000

    Job Description:We are seeking a skilled professional to champion strategic initiatives within the Global Indirect Procurement organization.This role drives procurement excellence through advanced analytics, strategic insights, and transformational initiatives. As a key advisor to procurement leadership, you will optimize global indirect spend, requiring...

  • Brand Experience

    4 weeks ago

    Quezon City, National Capital Region, Philippines Digits Trading Corporation Full time

    Key Responsibilities:Lead Retail Compliance & Merchandising Execution - Ensure all store locations meet brand standards through regular merchandising audits, store visits, and process improvements. Drive a flawless, consistent retail experience across all formats.Own the Training Journey - Champion the brand's retail training program across all locations,...

  • Digital Experience Catalyst

    18 hours ago

    Quezon City, National Capital Region, Philippines beBeeClient Full time ₱90,000 - ₱120,000

    Key Client PartnerThe Key Client Partner plays a pivotal role in driving success for clients, brands, and teams.Delivering ExcellenceAs a central figure, you will craft engaging digital experiences that captivate clients, their consumers, and your team.Core Responsibilities:Develop strategic relationships with clients and drive business growth.Facilitate...

  • Customer Experience Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time

    Job Title: Customer Service AdvocateAre you a skilled communicator with a passion for delivering exceptional customer experiences?Job Description:We are seeking a Customer Service Advocate to join our team. As a Customer Service Advocate, you will be the primary point of contact for our customers, providing support and assistance via phone, email, and...

  • Customer Experience Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000

    About the RoleWe are seeking a highly skilled and experienced Customer Care Representative to join our team.The ideal candidate will have excellent communication skills, be fluent in English, and possess strong analytical and problem-solving abilities.They will also have experience working in a call center environment, specifically in a customer service...

  • Customer Experience Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱250,000 - ₱500,000

    As a Quality Analyst, you will conduct transaction monitoring of frontline agents' interactions and root cause analysis to help Contact Center Operations drive consistency in quality assurance and customer experience.Key ResponsibilitiesTransaction Monitoring - Monitor and audit transactions performed by CSRs against internal and/or external quality...

  • Customer Experience Manager

    2 hours ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Customer Experience ManagerAt our organization, we aim to create meaningful customer interactions. We're seeking a Customer Experience Manager to lead our team in handling inquiries, building relationships, and turning feedback into insights that shape campaigns for top brands.This is a leadership role where you'll balance people management, process...

  • Customer Experience Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job Title: Customer Service RepresentativeWe are seeking a dedicated and detail-oriented customer service representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer experiences through proactive communication and timely issue resolution.About the Role:This is an excellent opportunity for...

  • Customer Experience Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱30,000

    Job SummaryWe are seeking a Customer Service Representative to join our team.This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide product information and make recommendations to...