Customer Experience Champion

1 day ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

Customer Support Specialist

Are you a customer-centric individual looking to make a positive impact in a dynamic environment? We are seeking an enthusiastic and driven Customer Support Specialist to join our team.

Job Description

As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role.

Key performance indicators will include response times, resolution rates, customer satisfaction scores, and user feedback.

We are a collaborative and innovative team culture focused on continuous learning and improvement. Join us in shaping the future of remote teamwork

Responsibilities
  1. Provide exceptional customer support through email and chat
  2. Troubleshoot user concerns, identify issues, and deliver proactive solutions
  3. Ensure timely and effective resolution of support inquiries while maintaining high customer satisfaction
  4. Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs
  5. Document recurring issues and customer feedback to enhance the overall user experience
  6. Build positive relationships with our users, ensuring they feel supported and valued
Requirements

To succeed in this role, you will need:

  • Customer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industry
  • Exceptional communication skills in English (both written and verbal)
  • Strong problem-solving abilities and a solution-focused mindset
  • Proven ability to stay organized and manage multiple tasks in a fast-paced environment
  • A customer-first attitude with a commitment to creating positive experiences
  • Tech savvy - Likes to learn and dive deep into software and different tools
  • Ability to work effectively in a remote setting, maintaining a proactive and self-driven work ethic
  • Familiarity with tools like Gist, Slack, Jira, etc. to provide real-time support and track customer insights and team communication
Benefits

We offer a competitive salary and flexible remote work arrangement during specified work shifts. You will also have access to cutting-edge tools and technologies to enhance your support capabilities.

Our company culture prioritizes continuous learning and improvement. You will have opportunities for professional growth and development within a rapidly evolving organization.

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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