Customer Experience Champion

2 days ago

Caloocan City, National Capital Region, Philippines beBeeExperience Full time ₱5,000,000 - ₱8,000,000
Job Overview

As a key member of our dynamic team, you will be responsible for enhancing the shopping experience of our customers and ensuring their interests are represented in business decisions.

About Our Company

We are a forward-thinking Tech E-commerce Group with a strong focus on direct-to-consumer brands. We utilize data-driven strategies to drive business growth and foster a positive community through our online presence.

Culture and Work Environment

We offer a remote-first approach, allowing employees to work from anywhere while being part of a diverse global team. We prioritize employee growth and development, providing opportunities for professional and personal advancement.

Key Responsibilities
  • Lead the Customer Experience Team to improve shopping experiences.
  • Represent customer interests in business decisions, emphasizing Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs, ensuring follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
Required Skills and Qualifications
  • Minimum 2 years of experience as a Customer Experience Lead.
  • Strong English language skills, including spoken and written communication.
  • Proven ability to lead and manage team members, with different scopes and indicators to monitor.
  • Excellent problem-solving skills and confidence when facing challenges to ensure excellent customer experiences.
Employee Benefits
  • Opportunity to work with world-class talents in a data-driven environment.
  • Chance to grow and develop professionally and personally.
  • A safe and inclusive workspace where diversity, equity, and inclusion are valued.

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