Finance Service Desk Associate

4 days ago


Taguig, National Capital Region, Philippines Regus - IWGPLC Full time
About the Role

As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients. You will provide timely and accurate resolutions to queries and escalations, ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Process all queries and escalations in a timely and efficient manner.
  • Analyse issues to determine root cause and provide suggestions for error prevention.
  • Cordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation.
  • Identify and recommend process improvements.
Qualifications and Requirements
  • University degree or college diploma, preferably in the field of Accounting, Finance, or Business.
  • At least 2 years direct work experience in Finance and Accounting.
  • Strong problem-solving skills.
  • Strong written and verbal communication skills.

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