Customer Engagement Manager

7 days ago


Biñan, Calabarzon, Philippines beBeeMarketing Full time $50,000 - $70,000
Job Overview

This key role plays a vital part in our Customer Success team as we expand globally. As a Marketing Support Specialist, you will provide top-notch digital marketing support to customers worldwide.

Key Responsibilities:
  • Deliver exceptional customer service via live chat, email, phone, and Zoom.
  • Respond to customer inquiries about products, technical support, billing issues, and more.
  • Log support tickets for customer-reported incidents, update, and track status within the ticketing system.
  • Gather customer feedback, collaborate with relevant departments for resolution.
  • Develop consultative relationships with assigned accounts, conduct training sessions, ensure consistent engagement and satisfaction.
  • Assist with onboarding, maintain working relationships to ensure customers effectively use the platform and adhere to best practices.
  • Prepare regular reports for the management team.
Requirements:
  • A minimum of 2 years of experience in customer success, account management, or B2B client service.
  • Experience with ticketing and live chat support.
  • Excellent English communication skills; fluency is preferred.
  • Strong interpersonal skills; comfortable with customer interactions.
  • Ability to uphold high customer relationship standards, professionalism, and ethics.


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