E-Commerce Customer Engagement Specialist

1 week ago


Biñan, Calabarzon, Philippines beBeeRetention Full time ₱48,000 - ₱64,000
About Us

We're seeking a highly skilled Retention Manager to spearhead our email, SMS, and loyalty programs.

This role combines lifecycle marketing, VIP engagement, membership growth, and customer advocacy to drive repeat purchases and maximize lifetime value.

Main Responsibilities:
  • Email & SMS Strategy - Develop advanced automated journeys (welcome, onboarding, replenishment, winback, VIP, membership) to boost engagement and retention.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into brand advocates and case study partners.
  • Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Customer Advocacy & Community - Launch referral, loyalty, and UGC programs to turn satisfied customers into active promoters of the brand.
  • Customer Insights & Feedback - Run surveys, segment customers, and deliver retention reports with actionable insights to inform growth strategies.
You'll Thrive Here If You…
  • Proven track record of scaling email/SMS programs for e-commerce businesses.
  • Experience in customer retention, VIP management, or loyalty programs.
  • Data-driven approach: tracks, analyzes, and presents retention metrics to inform decisions.
  • Creative mindset: designs flows, perks, and campaigns that surprise and delight customers.
What We Offer
  • Competitive base salary with opportunities for growth and performance-based bonuses.
  • A strong product with proven demand and rapid marketplace expansion.


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