Customer Engagement Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time A$85,000 - A$105,000
Job Overview

The primary objective of this role is to foster long-term relationships with our customers, ensuring their continued satisfaction and loyalty. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive growth and retention.

This is an exciting opportunity to join our organization and contribute to its success by leveraging your skills and expertise in customer-facing roles. You will have the chance to work with our cutting-edge platform, develop deep knowledge of its capabilities, and help our clients achieve their goals.

Key responsibilities include:

  • Building strong relationships with customers through regular communication and support
  • Providing expert guidance on the use of our platform to maximize its value and ROI
  • Identifying opportunities to upsell and cross-sell relevant products or services
  • Partnering with internal teams to design and deliver feedback programs that increase customer satisfaction and retention
Required Skills and Qualifications

To succeed in this role, you will need to possess excellent verbal communication skills, be comfortable working in a remote environment, and have prior experience in account management or customer success.

Additionally, you should be proficient in using tools like Salesforce and Microsoft Teams, and have a strong ability to manage multiple priorities and deadlines.

A background in tech or SaaS environments is also highly desirable.

Benefits

We offer a dynamic and supportive work environment that values employee growth and development. Our culture is built around core values such as customer-first approach, passion, sense of urgency, accountability, and relentless execution.

As a valued member of our team, you can expect to enjoy benefits such as flexible working hours, comprehensive training programs, and opportunities for professional advancement.

Why Join Us?

If you're passionate about delivering exceptional customer experiences and contributing to a fast-paced, innovative organization, we encourage you to apply for this exciting opportunity. We look forward to welcoming talented individuals who share our vision and values.

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