Customer Engagement Director

1 week ago

Biñan, Calabarzon, Philippines beBeeClientSuccessManager Full time ₱3,200,000 - ₱4,200,000
About Client Services Management

This role entails serving as the main point of contact for all client communication, meetings, and escalations. The Client Services Manager is responsible for building long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.

Key Responsibilities:
  • Client Ownership & Relationship Management:
    • Serve as the primary point of contact for all client communication, meetings, and escalations.
    • Develop long-term, trusting relationships with key client stakeholders through frequent site visits and proactive assistance.
    • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation:
    • Lead the full client onboarding process, including platform setup, configuration, and training delivery.
    • Provide comprehensive onboarding for new client staff, ensuring seamless continuity in platform knowledge and usage.
    • Support internal client change management and training during organizational events or new initiative rollouts.
    • Collaborate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
  • Client Enablement & Platform Advocacy:
    • Foster and promote regular usage of the platform by highlighting relevant features and best practices.
    • Participate in client events and live implementations to support system usage and address real-time questions.
    • Track and report on key success metrics, usage patterns, and feedback to enhance overall customer experience.
  • Cross-Functional Collaboration:
    • Maintain close ties with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Promote detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
    • Collaborate with regional and global Customer Success peers to share insights and standardize best practices.

To be successful in this role, you will need:

  • Customer Engagement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeEngagement Full time $80,000 - $120,000

    Customer Engagement ManagerWe are seeking a seasoned customer engagement manager to drive revenue growth through strategic email and SMS marketing campaigns.About the RoleCampaign Development: Design and execute comprehensive marketing initiatives across various customer segments, focusing on acquisition, retention, and re-engagement strategies.Email...

  • Customer Engagement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeLeadership Full time $100,000 - $150,000

    Job OverviewWe are seeking a seasoned Engagement Manager to spearhead strategic customer engagements and drive business growth.About the RoleThis is a key position that requires leadership, expertise, and exceptional customer-facing skills to deliver high-impact results.Key ResponsibilitiesDesign and execute large-scale customer engagements to achieve...

  • Customer Engagement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerEngagement Full time ₱6,000,000 - ₱7,500,000

    Customer Engagement SpecialistAbout usWe are a digital-first company empowering everyday women and inspiring self-confidence. Headquartered in Singapore, we have an omnichannel presence across Southeast Asia.We are proudly female-founded with over 65% female leadership representation. Our mission is to become the most thoughtful brand globally for the Asian...

  • Customer Engagement Representative

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCustomerEngagement Full time ₱1,000,000 - ₱1,500,000

    As a Customer Engagement Representative, you will be responsible for generating interest and scheduling consultations between our sales team and potential customers.Making proactive outbound calls to prospects to discuss their needs and schedule meetings with our sales professionals.Efficiently navigating through our system to input accurate information and...

  • Customer Engagement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeEngagement Full time ₱216,000 - ₱360,000

    We are looking for a highly skilled professional to fill the role of Customer Engagement Specialist. This position involves working with clients to understand their needs and providing solutions that meet their requirements.Key Responsibilities:Initiate high-volume outbound telephone calls to follow up on marketing campaigns and inbound leadsUnderstand...

  • Customer Engagement Manager

    1 week ago

    Biñan, Calabarzon, Philippines beBeeMarketing Full time $50,000 - $70,000

    Job OverviewThis key role plays a vital part in our Customer Success team as we expand globally. As a Marketing Support Specialist, you will provide top-notch digital marketing support to customers worldwide.Key Responsibilities:Deliver exceptional customer service via live chat, email, phone, and Zoom.Respond to customer inquiries about products, technical...

  • Multilingual Customer Engagement Specialist

    7 days ago

    Biñan, Calabarzon, Philippines beBeeCustomer Full time $50,000 - $70,000

    Job Title: Multilingual Customer Engagement Specialist">Job OverviewA successful Multilingual Customer Engagement Specialist will provide exceptional support to our customers via various communication channels.Key Responsibilities:Deliver high-quality customer interactions in multiple languages, including French and English, via voice and chat...

  • Strategic Communications Director

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCommunication Full time ₱1,500,000 - ₱2,000,000

    Job Title:Director of Strategic CommunicationJob Description:The Director of Strategic Communication will oversee all communication efforts for our automotive brand. This role involves developing and implementing integrated communication strategies that align with corporate objectives, product launches, ESG goals, and innovation milestones.Key...

  • E-Commerce Customer Engagement Specialist

    1 week ago

    Biñan, Calabarzon, Philippines beBeeRetention Full time ₱48,000 - ₱64,000

    About UsWe're seeking a highly skilled Retention Manager to spearhead our email, SMS, and loyalty programs.This role combines lifecycle marketing, VIP engagement, membership growth, and customer advocacy to drive repeat purchases and maximize lifetime value.Main Responsibilities:Email & SMS Strategy - Develop advanced automated journeys (welcome, onboarding,...

  • Travel Commerce Partnerships Director

    1 week ago

    Biñan, Calabarzon, Philippines beBeePartnership Full time $120,000 - $150,000

    Job OverviewWe are seeking a highly skilled Account Director to support the growth and success of our B2B travel commerce partners in APAC.Main ResponsibilitiesDevelop strategic plans for partner success, focusing on maximum satisfaction and revenue performance.Lead cross-functional teams to onboard, enable, and engage partners, acting as their advocate...