Remote Healthcare IT Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱4,000 - ₱6,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to serve as the primary point of contact for IT support requests from healthcare staff and providers.

Key Responsibilities:
  • Respond to incoming support requests via phone, email, or internal systems.
  • Accurately document and log all support tickets in the system, capturing relevant information for timely resolution.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Efficiently route tickets to the appropriate Level 2 or specialized support teams.
  • Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations.
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Preferred Qualifications:
  • Experience with ticketing systems (e.g., ServiceNow, Zendesk, or similar platforms).
  • Basic troubleshooting knowledge for hardware, software, and network issues.
Work Environment:

This position is remote, offering flexibility and convenience. You will collaborate with an international team while contributing to our growing business from the comfort of your home.

Essential Requirements:

You will need to have some essential tools – a reliable computer, noise-cancelling headset, second monitor for enhanced productivity, and stable internet connection. Additionally, you'll require a backup internet connection to ensure seamless work completion.

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