Healthcare Support Specialist

1 week ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱3,500 - ₱4,000
Job Overview

This role involves providing exceptional patient care through efficient communication via phone and email. The ideal candidate will be responsible for managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy.

  • Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
  • Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
Main Responsibilities
  • Confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
  • Ensure documentation and correspondence are accurate and privacy-compliant.
Essential Skills and Qualifications
  • Bachelor's degree in Administration or a health-related field preferred.
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
  • Excellent verbal and written communication skills with a professional and friendly tone.
  • Strong time management and multitasking abilities with a calm, solutions-focused approach.

This is an opportunity to work from home on a day shift, Monday to Friday 7:00AM – 4:00PM PHT (adjustments will be made for DST). You will have opportunities to work directly with leading companies in Australia and beyond. We offer comprehensive HMO and government-mandated benefits, training programs for career development, engaging company outings, team activities, and wellness sessions.

We value our employees as individuals and aim to create a culture where you feel valued, not just counted. Our roles are designed to be flexible and accommodating, allowing you to work from home on a day shift and interact directly with leading clients in Australia, New Zealand, and the UK as part of their team.

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