
Healthcare IT Support Specialist
8 hours ago
Join a dynamic team and advance your career as an IT Support Specialist.
Job Overview:This role is critical to ensuring seamless operations by accurately documenting and routing support tickets to the appropriate Level 2 teams.
The Technical Support Specialist serves as the first point of contact for IT support requests from healthcare staff and providers, creating clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
Key Responsibilities:- Provide excellent customer service to users seeking technical support
- Receive, review, and log all incoming support requests via phone or internal systems
- Create and submit tickets within defined Service Level Agreement (SLA) timelines
- Communicate with end-users to gather additional details or clarify issues as needed
- Routinely escalate tickets to the appropriate Level 2 or specialized support teams
- Prior experience in a healthcare environment providing IT helpdesk services
- Strong analytical skills with exceptional documentation and organizational abilities
- Effective communication and interpersonal skills
- Able to work collaboratively with healthcare professionals understanding their support needs
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