Contact Center Support Specialist

Job OverviewWe are seeking a skilled professional to drive the implementation of contact center functionality within new designs, builds, and training.This role requires an independent self-starter with excellent time management skills and the ability to manage multiple activities simultaneously.Key Responsibilities:Implement contact center solutionsDrive...

Job OverviewWe are seeking a highly skilled Genesys Cloud Engineer to design, implement and maintain our contact center platform.The ideal candidate will possess strong technical knowledge, excellent problem-solving skills and experience in Genesys Cloud and other Telephony platforms.

Job OverviewThe Contact Center Leader is responsible for managing the team to deliver an exceptional customer service experience.Key Responsibilities:Ensure effective management of forecasting, planning, follow-up reporting, and evaluation systems.Foster open communication with representatives and members.Maintain team performance daily to meet service and...

Job OpportunityWe are looking for highly skilled and dedicated individuals to work as contingency contact center representatives in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.The ideal candidate will apply the latest customer service techniques and learn our account management...

Job Title:A Technical Support Representative is needed to provide first-level support for technical issues in a contact center.The ideal candidate will possess strong knowledge of operating systems, browsers, and common software, as well as excellent communication and customer service skills.Key Responsibilities:Respond to technical support calls, emails, or...

Job Title: End-User Support SpecialistIn this pivotal role, you will serve as the first point of contact for customers, providing expert support and resolving issues efficiently. Your primary responsibilities will include managing user accounts, processing worklist requests, and maintaining accurate records within our CRM system.You will be a key player in...

This is a remote position."More than just a job, we offer an opportunity to grow. Come and be part of our growing team"Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we...

Job Role: Customer Service AssociateWe are seeking a highly skilled and motivated individual to sell and provide customer support through phone, email, and chat. Key responsibilities include achieving sales goals and contact center metrics.Achieve sales objectives and contact center performance indicators.Sell and provide customer support via multiple...

Job TitleWe are seeking a highly skilled and dedicated individual to fill the role of Call Center Representative.This is an exciting opportunity to join our team and contribute to the success of our clients.The ideal candidate will have excellent communication skills, a strong command of the English language, and prior experience in call center operations....

Customer Service Expert RoleThe role of a Customer Service Specialist serves as the first point of contact for clients, providing front desk support with a professional presence via telephone.Key Responsibilities:Respond promptly and professionally to incoming calls.Route callers to the appropriate department or team member based on their needs.Provide...