Remote Call Center Support Specialist

18 hours ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title

We are seeking a highly skilled and dedicated individual to fill the role of Call Center Representative.

  • This is an exciting opportunity to join our team and contribute to the success of our clients.

The ideal candidate will have excellent communication skills, a strong command of the English language, and prior experience in call center operations. They will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and processing claims.

In addition, the successful candidate will be able to guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, stay current with training, updates, and program knowledge, maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our company offers a competitive compensation package that includes HMO coverage with a dependent, rank & file: ₱100,000 coverage; supervisors/managers: ₱120,000 coverage, dental coverage with in-house dental assistance worth ₱5,000, free meals during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, disinfection and safety measures in the workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, social engagement, recognition gifts, and incentives.

Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Willing to subject to level II background and/or security investigation with fingerprint; offers contingent on results
  • Willing to submit to drug screening; offers contingent on results

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