Contact Center Team Lead

Job OverviewWe are seeking a skilled professional to drive the implementation of contact center functionality within new designs, builds, and training.This role requires an independent self-starter with excellent time management skills and the ability to manage multiple activities simultaneously.Key Responsibilities:Implement contact center solutionsDrive...

Job OverviewWe are seeking a highly skilled Genesys Cloud Engineer to design, implement and maintain our contact center platform.The ideal candidate will possess strong technical knowledge, excellent problem-solving skills and experience in Genesys Cloud and other Telephony platforms.

Job OpportunityWe are looking for highly skilled and dedicated individuals to work as contingency contact center representatives in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.The ideal candidate will apply the latest customer service techniques and learn our account management...

Job DescriptionWe are seeking highly motivated and dedicated contact center professionals to provide exceptional customer service and support.Key ResponsibilitiesAssist customers with service inquiries and resolve issues in a timely and professional manner.Develop knowledge of common requests and solutions to enhance customer satisfaction.Utilize best...

We are seeking an experienced leader to oversee our team's performance.Fully remote, we have established a set of processes that support the success of our team members. Our approach is built on driving results through strategic values that foster long-term careers.Key responsibilities include:Serving as the main point of contact for all team members...

Technical Support Team LeadAs a Technical Support Team Lead, you will be responsible for leading a team of technical support representatives in ensuring the successful support of our user base and the continuous improvement of team capabilities and performance.Key Responsibilities and OutputsManage own time effectively to ensure that leadership duties are...

Job OverviewThe Customer Service Manager oversees a Medical Contact Center Operations team in a virtual environment. This entails motivating and engaging a large team with diverse skills, responsibilities, and geographic locations to deliver customer-centered service during times of significant change.Responsibilities:Manage a team of 8 to 10 Front Line...

Order Operations Team LeadThis is an exceptional opportunity to take on a leadership role in our order operations team. The successful candidate will be responsible for leading the team, executing day-to-day order operations, and ensuring accuracy and efficiency.Main Responsibilities:Leading a team to execute day-to-day order operations from receipt to...

Leadership Position OverviewWe are seeking a highly skilled and experienced professional to join our team as a Team Captain. This role offers a unique opportunity for an individual to lead a team of professionals, providing guidance and support to help them grow and develop in their careers.About the Role:This is a leadership position that involves managing...

Operations Supervisor\Archetype Infrastructure Solutions is a subcontracting company with operations across the United States, specializing in structured cabling and low-voltage labor services for data center builds and telecom infrastructure projects. We are scaling rapidly and looking for an experienced Remote Operations Manager to join our leadership...