Front Desk Support Professional

1 day ago


Baguio City, Cordillera, Philippines beBeeCommunication Full time ₱800,000 - ₱1,000,000
Customer Service Expert Role

The role of a Customer Service Specialist serves as the first point of contact for clients, providing front desk support with a professional presence via telephone.

Key Responsibilities:
  • Respond promptly and professionally to incoming calls.
  • Route callers to the appropriate department or team member based on their needs.
  • Provide general information about services and processes when applicable.
  • Ensure accurate call logs and messages are maintained.
  • Follow established call-handling protocols and update internal directories as needed.
  • Collaborate with internal teams to understand current priorities and workflows.

Essential Skills: Excellent verbal communication, listening skills, strong interpersonal skills, technical expertise in VoIP systems, call management software, and CRM tools, ability to work independently with minimal supervision.

Required Qualifications:
  • Prior experience in customer service, receptionist, or call center roles (at least 3 years).
  • Ability to quickly understand and navigate company structure and team functions.
Preferred Qualifications:
  • Previous experience supporting North American teams or clients.
  • Background in administrative support or executive assistance is a plus.


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