Support Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title:

A Technical Support Representative is needed to provide first-level support for technical issues in a contact center.

  • The ideal candidate will possess strong knowledge of operating systems, browsers, and common software, as well as excellent communication and customer service skills.
Key Responsibilities:
  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
Qualifications:
  • Must be 18 years and older
  • High school Diploma/GED
  • 1–2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish

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