IT Support Specialist

4 weeks ago

Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
Job Title: Onsite IT Support

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Eteam Workforce Private Corporation. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal clients, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • End-User Support: Respond promptly to user inquiries, diagnose and resolve hardware, software, and network issues, and provide timely technical support.
  • Hardware Maintenance: Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices, and perform routine hardware maintenance.
  • Software Support: Install, configure, and update software applications on user devices, troubleshoot and resolve issues related to operating systems and software applications, and collaborate with the IT team to deploy software updates and patches.
  • Network Support: Assist in the setup and configuration of network devices, troubleshoot network connectivity issues, and assist in resolving network-related problems.
  • Security: Implement and enforce security measures to protect systems and data, educate end-users on best practices for security and data protection.
  • Documentation: Maintain accurate records of hardware and software inventory, document solutions to common issues for knowledge sharing, and prepare and submit activity reports.
  • User Training: Conduct training sessions for end-users on basic IT procedures and best practices, provide guidance to users on utilizing IT resources effectively, and assist with onboarding of new joiners.

Qualifications: Minimum of 1-2 years of experience in providing onsite IT support, Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent, proficient in troubleshooting hardware, software, and network issues, strong knowledge of operating systems (Windows, macOS) and common software applications, familiarity with basic network concepts and protocols, experience with ticketing tool (preferably ServiceNow), troubleshooting experience on MS O365 suite, incident and management knowledge, excellent communication and interpersonal skills, problem analysis and solving skills, attention to details, team player, planning and organizing, and relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions: This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues, ability to lift and carry computer equipment, and this is a shifting role (US Time-zone) 6 months contract but can be converted to perm role depending on the performance and requirement.

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