Technical Support Engineer

4 days ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱1,200,000 - ₱2,400,000 per year

Under the supervision of the Technical Support Supervisor, this position is responsible for supporting end-users in technical issues and requests including Information Technology (IT) asset setup, deployment, maintenance, troubleshooting, replacement, repair and disposal. The Technical Support Engineer is also responsible for installation and maintenance of structured cabling, desktop group policy implementation for ADEC Innovations.

DUTIES & RESPONSIBILITIES:

  • Provides on-site and remote support to IT related issues and requests of end-users.
  • Prepares, sets up, burns in and deploys IT-related equipment.
  • Provides support in application testing and evaluation.
  • Carries out application installation according to documented standards
  • Isolates, recreates and implements solutions in problems to prevent downtime in user's productivity.
  • Documents properly the details of incidents and logs the solutions applied in the ticketing system.
  • Supports records keeper in the inventory of IT-related equipment and software.
  • Conducts evaluation of hardware to determine if it is subject for repair or replacement.
  • Carries out preventive and predictive maintenance of IT-related equipment.
  • Replaces defective units with good one if not repairable.
  • Implements desktop group policy settings.
  • Maintains IT-related equipment in training and conference rooms.
  • Deploys and maintains communications cables.
  • Troubleshoots cable problems.
  • Reports security incidents and/or any identified security weaknesses.
  • Ensures compliance to company rules and regulations.

JOB REQUIREMENTS:

  • Bachelor's Degree, preferably related to Information Technology, Computer Science or Computer Engineering.
  • Open to fresh graduates, with or without related technical experience in delivering technical support functions.

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Job Types: Full-time, Fixed term

Contract length: 12 months

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training

Ability to commute/relocate:

  • Muntinlupa: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

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